Remote Customer Service Representative – Healthcare

Expivia Interaction Marketing Group Inc. • Erie, PA

7d • $14 - $16 • Remote

About The Position

Expivia is seeking compassionate, detail-oriented professionals near Erie, PA to join their growing patient support team. This role begins with a hands-on, paid in-person training period at their Erie office for approximately 3 weeks, after which the position transitions to a fully remote role. The representative will help patients, families, and healthcare partners get the information and support they need. This position is ideal for individuals who enjoy problem-solving and making a difference daily.

Requirements

• High School Diploma or GED required
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)

Nice To Haves

• Previous customer service, call center, healthcare, or related experience preferred
• Compassionate and patient, especially when supporting people navigating healthcare needs
• Excellent communicators and active listeners
• Comfortable adapting their tone between professional and empathetic conversations
• Strong problem-solvers with good judgment
• Comfortable using multiple computer systems at once
• Dependable, organized, and detail-oriented
• Self-motivated and successful working independently from home

Responsibilities

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

Benefits

• Paid In-Person Training
• Health Insurance Available After 60 Days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED