Bilingual Financial Services Consultant

Penske Automotive Group • Winter Park, FL

12d

About The Position

Lexus of Winter Park, a Penske Automotive Group dealership, is seeking an experienced English/Spanish bilingual Financial Services Consultant. The consultant helps customers understand and select vehicle finance, insurance, and aftermarket products, and accurately processes deals to provide a strong customer experience. The role also supports the sales team with current finance and lease program information, complies with applicable regulations and company policies, and maintains relationships with finance and insurance sources.

The position requires an associate degree or equivalent and two to three years of related experience and/or training, or an equivalent combination. A bachelor's degree in business, accounting, or finance and three to five years of related experience and/or training are preferred. AFIP certification is preferred but not required. The role works evenings, weekends, and holidays as required and is primarily based in an office environment with heating and air conditioning.

Requirements

• Fluency in English and Spanish.
• At least one year of recent dealership experience and knowledge of current finance, insurance, and aftermarket products.
• Associate degree or equivalent and two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Strong mathematical and analytical skills relevant to new and used vehicle finance calculations.
• Ability to understand and comply with federal, state, and local regulations affecting vehicle and finance departments.
• Computer proficiency.
• Ability to communicate effectively orally and in writing, face-to-face, by phone, or by other means.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, and other figures.
• Ability to understand and follow work rules, procedures, and detailed instructions; work independently and complete assignments within established parameters.
• Ability to interact well with others and positively influence department, dealership, and organizational morale.
• Ability to meet the physical demands described, including walking or standing, lifting or carrying light loads, climbing, pushing, pulling, stooping, kneeling, reaching, grasping, repetitive motion, and talking and hearing.

Nice To Haves

• Bachelor's degree in business, accounting, or finance, or equivalent.
• Three to five years of related experience and/or training, or an equivalent combination of education and experience.
• AFIP certification.

Responsibilities

• Help customers understand and select finance, insurance, and aftermarket options and products for their vehicles.
• Process finance and lease deals accurately, fairly, and in accordance with applicable local, state, and federal statutes and company policies.
• Provide customers with knowledge and expertise about finance, insurance, and aftermarket products.
• Educate and update the sales team about finance and lease programs and the benefits of financing, insurance, and extended service programs.
• Understand and comply with regulations affecting new and used vehicle finance departments.
• Establish and maintain positive working relationships with finance and insurance sources, including manufacturers.
• Sell products and services professionally and ethically.
• Facilitate and/or conduct technical training for other employees.

Benefits

• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree