Financial Services Representative (Bilingual)

World Finance•Garland, TX

12d•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares tax returns, and works directly with customers to meet their financial needs. The role involves daily outbound calling, including high-volume collections activity, in-person customer assistance, and closing loans. The FSR is accountable for keeping accounts current while generating new business and meeting performance expectations across sales, collections, tax services, and branch operations. The position offers opportunities for performance-based earnings and advancement. Compensation is $15–$18 per hour, based on experience and location, with additional performance-based bonus opportunities. Strong individual and branch performance can increase total earnings. English and Spanish bilingual proficiency is required. World Finance describes itself as a community-focused financial services company founded in 1962, with more than 1,000 branches across 16 states. It provides personal loans, tax services, and credit-building solutions and reports recognition as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Proven ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills with accurate and consistent data entry.
Bilingual proficiency in English and Spanish.
Regular in-person attendance during scheduled work hours.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking for the business.
Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document all activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash, and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Occasionally travel locally to offsite locations and banks as required for business purposes.
May assist with general office upkeep to maintain a professional environment.