Financial Services Representative (Bilingual)

World Finance•Houston South, TX

13d•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares tax returns, and works directly with customers to meet their financial needs. The role includes daily, high-volume outbound calling for collections, application follow-up, tax services, and new business generation, as well as in-person customer meetings and loan closing. The FSR is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. The position requires bilingual English and Spanish communication. Compensation is $16–$17 per hour, based on experience and location, plus performance-based bonus opportunities; total earnings can increase with individual and branch performance. World Finance describes opportunities for growth and advancement, a promote-from-within culture, performance-based earnings, benefits, retirement savings, paid time off, and community involvement. The company has operated since 1962 and provides personal loans, tax services, and credit-building solutions through more than 1,000 branches across 16 states.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Proven ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash, and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Assist with general office upkeep as needed.
Travel locally to offsite locations and banks as required for business purposes.