Financial Services Representative (Bilingual)
About The Position
The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares tax returns, and works directly with customers to meet their financial needs. The role involves daily, high-volume outbound calling for collections, application follow-up, tax services, and new business generation; in-person customer meetings; and closing loans. The FSR keeps accounts current while generating new business and meeting performance expectations across sales, collections, tax preparation, account management, and branch operations. The position requires handling a fast-paced workload and challenging conversations. Compensation is $16–$17 per hour, based on experience and location, plus performance-based bonus opportunities. Strong individual and branch performance can increase total earnings. World Finance describes opportunities for growth and advancement, a promote-from-within culture, comprehensive benefits, retirement and paid time off, community involvement, and predictable schedules. The role is office-based and includes regular in-person customer service, cash handling, bank runs, and occasional local travel to offsite locations and banks. Occasional extended hours or weekend work may be required based on business needs.
Requirements
- High school diploma or equivalent.
- Valid driver’s license, reliable transportation, and current insurance.
- Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
- Ability to obtain required insurance licensing.
- Experience in sales, customer service, collections, or account management with measurable results.
- Proven ability to handle high-volume calls and difficult customer conversations.
- Track record of meeting or exceeding goals in a fast-paced environment.
- Strong communication, problem-solving, and organizational skills.
- Basic computer skills with accurate and consistent data entry.
- Regular in-person attendance during scheduled work hours.
- Ability to communicate clearly and professionally in person, by phone, and electronically.
- Ability to perform computer work, handle documents, and communicate information effectively.
- Ability to perform occasional walking, standing, bending, reaching, and similar activities, and occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.
- Ability to adapt to shifting priorities and deadlines while maintaining professionalism, collaboration, and multitasking.
Nice To Haves
- Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.
Responsibilities
- Drive and close loan sales by taking applications, explaining terms, and asking for the business.
- Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
- Manage delinquent accounts by securing payments and setting payment arrangements.
- Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
- Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
- Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
- Process payments, account updates, and tax-related documentation, and document all activity in company systems.
- Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
- Handle and balance cash, and complete required bank runs to deliver deposits.
- Follow company policies, procedures, and regulatory requirements.
- Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
- May assist with general office upkeep to maintain a professional environment.
Benefits
- Major medical, dental, vision, and life insurance.
- Long-term disability coverage.
- Free mental health support.
- 401(k) with company match.
- Paid holidays and vacation time.
- Paid volunteer time.
- Performance-based bonus opportunities.
- Predictable schedules with a focus on time outside of work.
- Growth and advancement opportunities, including a promote-from-within culture.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
