Financial Services Representative (Bilingual)

World Finance • Garland, TX

13d • $15 - $18 • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to meet their financial needs. The role involves substantial daily outbound calling, high-volume collection activity, in-person customer service, and closing loans. The representative is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. The role requires bilingual English and Spanish fluency. Compensation is $15–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings may increase with individual and branch performance.

World Finance describes opportunities for growth and advancement, a promote-from-within culture, performance-based earnings, comprehensive benefits, retirement and paid time off, community involvement, and predictable schedules. The company has operated since 1962 and provides personal loans, tax services, and credit-building solutions through more than 1,000 branches across 16 states.

This is an office-based role with regular in-person attendance during scheduled work hours. Work includes customer interactions, computer and document handling, cash handling, bank runs, and occasional local travel to offsite locations and banks. The environment is fast-paced, with shifting priorities and deadlines. Occasional extended hours or weekend work may be required based on business needs.

Requirements

• Bilingual in English and Spanish.
• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and document activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Maintain a professional office environment, including assisting with general office upkeep as needed.

Benefits

• Performance-based bonus opportunities tied to branch results.
• Major medical, dental, vision, life insurance, long-term disability, and free mental health support.
• 401(k) with company match.
• Paid holidays and vacation time.
• Paid volunteer time.
• Predictable schedules with a focus on time outside of work.
• Growth and advancement opportunities, including a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED