Financial Services Representative (Bilingual)
About The Position
The Financial Services Representative (Bilingual) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The position involves substantial daily outbound calling, high-volume collections, in-person customer meetings, and closing loans. The representative is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. The role offers performance-based bonus opportunities and advancement potential. Compensation is $16–$19 per hour, based on experience and location, plus performance-based bonus opportunities. World Finance offers growth and promotion-from-within opportunities, comprehensive benefits, retirement and paid time off, paid volunteer time, and predictable schedules. The company has operated since 1962 and has over 1,000 branches across 16 states.
Requirements
- High school diploma or equivalent.
- Valid driver’s license, reliable transportation, and current insurance.
- Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
- Ability to obtain required insurance licensing.
- Experience in sales, customer service, collections, or account management with measurable results.
- Proven ability to handle high-volume calls and difficult customer conversations.
- Track record of meeting or exceeding goals in a fast-paced environment.
- Strong communication, problem-solving, and organizational skills.
- Basic computer skills and accurate, consistent data entry.
- Fluency in English and Spanish.
Nice To Haves
- Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.
Responsibilities
- Drive and close loan sales by taking applications, explaining terms, and asking for the business.
- Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
- Manage delinquent accounts by securing payments and setting payment arrangements.
- Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
- Prepare individual tax returns, gather and review required documentation, and answer tax-related questions in compliance with company policies and applicable regulations.
- Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
- Process payments, account updates, and tax-related documentation, and record activity in company systems.
- Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
- Handle and balance cash, and complete required bank runs to deliver deposits.
- Follow company policies, procedures, and regulatory requirements.
- Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
- Occasionally assist with general office upkeep.
Benefits
- Performance-based bonus opportunities.
- Major medical, dental, and vision insurance.
- Life insurance and long-term disability coverage.
- Free mental health support.
- 401(k) with company match.
- Paid holidays and vacation time.
- Paid volunteer time.
- Predictable schedules with a focus on time outside of work.
- Growth and advancement opportunities, including a promote-from-within culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
