Bilingual Customer Service Specialist (Spanish or Portuguese)

Sherwin-Williams • Pembroke, MA

3d • Onsite

About The Position

The Bilingual Customer Service Specialist supports the success of a Sherwin-Williams retail store by helping wholesale and retail customers identify their needs, answering questions about products, recommending appropriate solutions, and resolving concerns. The role focuses on providing excellent customer service while meeting store sales goals, maintaining product knowledge, and upholding the quality and visual standards of products and the store. The position is at Store #5226, 254 Church Street, Store 7, Pembroke, Massachusetts.

The job involves customer contact, including with minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The position requires willingness to work all scheduled hours, which may include evenings and weekends. Physical duties include retrieving materials and frequently lifting and carrying up to 50 pounds, and occasionally up to 70 pounds, with or without reasonable accommodation. Candidates may complete an online application, a digital video interview, and an in-store interview as part of the hiring process.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring current or future sponsorship for employment visa status.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Ability to read, write, comprehend, and communicate in Portuguese.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Health benefits, including medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
• The company describes additional offerings related to health and well-being, career development, and connection, with eligibility-dependent benefits information available to candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed