Bilingual Customer Service Specialist (Portuguese)

Sherwin-Williams•Hyannis, MA

1d•Onsite

About The Position

The Bilingual Customer Service Specialist works at Sherwin-Williams Store #5788 at 276 Falmouth Road, Unit #1, Hyannis, MA 02601. The role supports the success of the retail store by serving wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable products and solutions. The specialist resolves customer concerns, maintains product knowledge and store presentation standards, and works toward store sales goals. The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is conducted to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The role is eligible for health benefits, including prescription savings and virtual physician visits, retirement and savings benefits, and time away from work that includes vacation, holidays, and military leave.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing employment-work-visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Portuguese.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Ability to read, write, comprehend, and communicate in Portuguese.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.