Bilingual Customer Service Specialist (Portuguese)

Sherwin-Williams•Hyannis, MA

1d•Onsite

About The Position

The Bilingual Customer Service Specialist works in a Sherwin-Williams retail store and serves wholesale and retail customers in English and Portuguese. The role involves identifying customer needs, answering questions about products, recommending appropriate products and services, resolving concerns, and supporting store sales goals. Specialists stay current on product features and help maintain product quality and store presentation standards. The position also involves sales transactions, inventory and order file maintenance, product preparation, stocking, displays, equipment cleaning, and delivery support. Job duties may provide access to customers, including minors, payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it reviews criminal history for business, operational, and safety reasons. The role is based at Store #5788, 276 Falmouth Road, Unit #1, Hyannis, MA 02601. Scheduled hours may include evenings and weekends. The position is eligible for health benefits, retirement and savings benefits, and paid time away including vacation, holidays, and military leave.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Portuguese.
For internal Sherwin-Williams applicants, have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams applicants, have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Ability to read, write, comprehend, and communicate in Portuguese.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.