Bilingual Customer Service Specialist (Spanish or Portuguese)

Sherwin-Williams•Fitchburg, MA

12d•Onsite

About The Position

The Bilingual Customer Service Specialist works at Sherwin-Williams Store #5075 at 200 Whalon Street, Fitchburg, MA 01420. The role supports the success of the retail store by helping wholesale and retail customers identify their needs, answering questions about Sherwin-Williams products, recommending suitable solutions, and promptly resolving concerns. The specialist is expected to deliver excellent customer service while meeting store sales goals, remain knowledgeable about product features, and maintain the quality and visual standards of products and the store. The role involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for health benefits, including medical, dental, and vision coverage, flexible spending accounts, disability coverage, security, and retirement and savings benefits. Additional time-away benefits include personal leave, paid parental leave, medical leave, vacation, and holidays.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Ability to read, write, comprehend, and communicate in Portuguese.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.