Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

Sherwin-Williams•Springfield, MA

5d•Onsite

About The Position

The Bilingual Multi-Location Customer Service Specialist works at Sherwin-Williams store #5351 in E Springfield, Massachusetts, and store #5148 in W Springfield, Massachusetts. This position supports retail store success by serving wholesale and retail customers, determining their needs, answering questions about Sherwin-Williams products, and recommending appropriate solutions. The role also involves promptly resolving customer concerns, maintaining product knowledge and store presentation standards, and meeting sales goals. The position involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for benefits including medical, dental, and vision coverage; flexible spending accounts; disability coverage; security, retirement, and savings benefits; and paid time away that includes personal leave, paid parental leave, medical leave, vacation, and holidays.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Ability to read, write, comprehend, and communicate in Portuguese.

Responsibilities

Provide excellent sales service and maintain high levels of customer satisfaction.
Assist customers in person and over the phone by identifying their needs and presenting suitable products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain accurate work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Keep assigned areas in-stock and presentable.
Stay knowledgeable about products and discuss available options with customers.
Follow inventory control procedures.
Suggest ways to improve sales.