Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Hartford, WI

13d • Onsite

About The Position

The Bilingual Multi-Location Customer Service Specialist works at Store #3538 in Hartford, Wisconsin, and at other locations within a 15-mile radius. The role serves wholesale and retail customers by identifying their needs, answering questions about Sherwin-Williams products, recommending suitable products and services, and resolving customer concerns. The specialist maintains product knowledge and store presentation standards while working toward sales goals.

The position includes customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

This is a full-time position with a starting pay of $19.30 per hour or pay based on relevant experience. Scheduled hours may include evenings and weekends. Applicants must communicate in both English and Spanish and hold a valid, unrestricted driver's license. The role requires frequently lifting and carrying up to 50 pounds and occasionally up to 70 pounds, with or without reasonable accommodation.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes benefits broadly as including rewards, benefits, and flexibility to support health and well-being; learning, development, and career-growth opportunities; and support for connection with an inclusive team and communities.
• A general description of benefits is available at the company's benefits website; specific benefits and eligibility are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed