Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Elizabethtown, KY

12d•Onsite

About The Position

The Bilingual Multi-Location Customer Service Specialist works at stores within a 15-mile radius of Store #1057 at 200 Sycamore St, Ste 119, Elizabethtown, KY 42701. The role supports wholesale and retail customers by identifying their needs, answering questions about Sherwin-Williams products, recommending solutions, resolving concerns, and helping ensure customer satisfaction. Specialists maintain product knowledge and store presentation standards while working toward sales goals. The position involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is conducted to protect the company, its operations and reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and according to policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.