Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Metairie, LA

10d

About The Position

The Bilingual Multi-Location Customer Service Specialist works at stores within a 25-mile radius of Store #707304 in Metairie, Louisiana. The role serves wholesale and retail customers by determining their needs, answering questions about Sherwin-Williams products, and recommending appropriate products and solutions. Specialists resolve customer concerns promptly, maintain product knowledge and store presentation standards, and work toward sales goals while providing excellent customer service.

The job includes customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting. Specific benefit eligibility and offerings are available through the company benefits site.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed