Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Arlington, TN

13d

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They resolve customer concerns promptly, promote customer satisfaction, stay current on product features, and maintain product and store quality and visual standards while meeting sales goals. The role involves customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it reviews criminal history to protect its business, operations, and reputation, and to safeguard customers, staff, employees, vendors, contractors, and the general public.

Requirements

At least 18 years of age.
Legally authorized to work in the country of employment without now or future sponsorship for an employment work visa.
Able to read, write, comprehend, and communicate in English.
Able to read, write, comprehend, and communicate in Spanish.
Valid, unrestricted driver’s license.
Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience working in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Provide excellent sales service and support high customer satisfaction.
Assist customers in person and by phone by assessing their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and according to policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain accurate work order files and formulas.
Pull products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Keep assigned areas stocked and presentable.
Stay knowledgeable about products and discuss available options.
Follow inventory control procedures.
Suggest ways to improve sales.