Bilingual Customer Service Representative, International

The Wonderful Company•Oklahoma City, OK

13d•Hybrid

About The Position

This entry-level position acts as an account representative responsible for maintaining and reconciling Teleflora’s international accounts. The role interacts with international affiliates to resolve account issues and supports Teleflora’s commitment to superior service. Candidates must be fluent in English and Spanish. The position is based in Oklahoma City, Oklahoma, and is hybrid: employees work in the office Monday through Wednesday, with the option to work from home Thursday and Friday or work from the office. This is an hourly position.

Requirements

Fluency in English and Spanish.
Basic accounting skills in accounts receivable and accounts payable transactions.
Proficient PC skills and basic Excel skills.
Ability to make decisions with little direction.
Strong written, verbal, analytical, and interpersonal skills.
Strong organizational skills and ability to handle multiple tasks.
Excellent customer service skills; friendly, courteous, and helpful manner.
Ability to speak clearly with good diction and grammar.
Strong attention to detail, including accurate spelling and appropriate abbreviations.
Ability to multitask in a fast-paced, changing environment.
Desire to achieve and maintain high levels of internal and external customer satisfaction.
Strong problem-solving skills.
Ability to work extended hours and overtime as requested to meet business needs and company deadlines.
Flexibility to accommodate changes in shift requirements based on department needs and company programs.
Able to work one Saturday per month.
Holiday time off may not be available during periods of increased order volume.

Nice To Haves

Basic world geography skills are helpful.
Additional bilingual or multilingual ability is helpful but not required.
College business courses in accounting or an undergraduate degree in business are preferred.

Responsibilities

Act as a liaison between Teleflora and international affiliates, providing superior service for international orders.
Develop a thorough understanding of Teleflora statements, focusing on international orders, adjustments, and relay.
Maintain spreadsheets and reconcile monthly statements.
Maintain price updates and directory information for international accounts.
Prepare and submit international wire transfers and handle checks requiring special processing.
Handle adjusting entries, statements, and special mailing.
Learn the Customer Service and International Services Departments and handle inquiries about flower orders sent to or received from international countries.
Work with domestic and international florists to resolve issues with international orders.
Document and track customer complaints accurately so concerns can be monitored and addressed.
Communicate with other departments to help meet departmental needs.
Perform other responsibilities as assigned by a manager, supervisor, or team leader.

Benefits

Medical coverage
Vision insurance
Dental insurance
401(k) with match eligibility
24/7 online physician consultations
Virtual mental health resources
Life coaching
Employee community groups
Cash rewards for healthy habits
Fitness reimbursements
On-demand fitness videos
Career advancement opportunities and internal mobility
Learning and leadership development resources, including training, webinars, and eLearning courses
Company-wide mentorship program
Continuous improvement training
Company-provided charitable giving funds through Wonderful Giving