Bilingual Customer Service Representative, International

Teleflora•Oklahoma City, OK

11d•Hybrid

About The Position

This entry-level position acts as an account representative responsible for maintaining and reconciling Teleflora’s international accounts. The representative liaises with international affiliates, supports account resolution, and provides service that reinforces Teleflora’s commitment to international orders. Candidates must be fluent in English and Spanish. The position is hourly and based in Oklahoma City, Oklahoma. It is hybrid, with work in the Oklahoma City office Monday through Wednesday and the option to work from home Thursday and Friday; working from the office on those days is also available.

Requirements

Fluency in English and Spanish.
Basic accounting skills in accounts receivable and accounts payable transactions.
Proficiency with PCs and basic Excel skills.
Ability to make decisions with little direction.
Strong written, verbal, analytical, and interpersonal skills.
Strong organizational skills and ability to handle multiple tasks.
Excellent customer service skills; be friendly, courteous, and helpful.
Ability to speak clearly in a well-modulated voice with good diction and grammar.
Strong attention to detail, including accurate spelling and appropriate abbreviations.
Ability to multitask in a fast-paced, constantly changing environment.
Desire to achieve and maintain high levels of internal and external customer satisfaction.
Strong problem-solving skills.
Ability to work extended hours or overtime as requested to meet company deadlines.
Flexibility to adjust to changing shift requirements based on department needs and company programs.
Ability to work one Saturday per month.
High school degree.

Nice To Haves

Basic world geography skills.
College business courses in accounting or an undergraduate degree in business.
Additional bilingual or multilingual ability (listed as helpful but not required).

Responsibilities

Serve as a liaison between Teleflora and international affiliates, providing service related to international orders.
Learn Teleflora statements, with a focus on international orders, adjustments, and relay.
Maintain spreadsheets and reconcile monthly statements.
Maintain price updates and directory information for international accounts.
Prepare and submit international wire transfers and handle special processing of checks.
Handle adjusting entries, statements, and special mailing.
Learn the Customer Service and International Services departments.
Respond to inquiries regarding flower orders received from or sent to international countries.
Work with domestic and international florists to resolve issues with international orders.
Accurately document and track customer complaints so concerns can be monitored and addressed.
Communicate with other departments to help meet departmental needs.
Perform other responsibilities as assigned by a Manager, Supervisor, or Team Leader.

Benefits

Medical coverage, vision and dental plans, and eligibility for a 401(k) with match.
24/7 online physician consultations.
Virtual mental health resources and life coaching.
Employee community groups.
Cash rewards for healthy habits and fitness reimbursements.
On-demand fitness video library.
Career advancement opportunities and internal mobility.
Learning and development resources, including leadership training, webinars, and eLearning courses.
Company-wide mentorship program.
Continuous improvement training.
Wonderful Giving funds for contributions to up to three charities of the employee’s choice.
Opportunities to participate in local community service projects through Wonderful Neighbor.