Bilingual Customer Service Agent

Giles Kia • Las Cruces, NM

3d

About The Position

Giles Kia is hiring a Bilingual Customer Service Agent to support Spanish-speaking customers throughout their service experience. This customer-focused role helps customers understand their service needs and schedule appointments with service advisors. The position offers a 40-hour work week and starts at $13.01 per hour plus commission. Training is provided, including for candidates without prior experience, and high performers may pursue a career path toward becoming a service advisor. The role is supported by the dealership’s management, sales, and service teams.

Giles Automotive Group describes its mission as improving the lives of employees, customers, and the community. The company aims to help employees advance personally and professionally by identifying and developing their strengths. Giles Automotive Group is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

• Bilingual ability to support Spanish-speaking customers.
• Excellent verbal and written communication skills.
• Ability to thrive in a collaborative team setting.
• Basic computer proficiency.
• Ability to ask questions and provide guidance so customers get what or where they need.
• Ability to demonstrate integrity, excellence, proactive responsibility, teamwork, service, a positive attitude, and empathy.

Nice To Haves

• Relevant experience is highly preferred, but not required.

Responsibilities

• Greet and guide service department clients over the phone.
• Engage with clients to understand their needs and manage expectations.
• Help clients and service advisors deliver an exceptional customer experience.
• Continuously develop product and sales knowledge to become a service expert.
• Learn the details of the service offerings.
• Build and cultivate enriching, long-lasting relationships with customers.
• Bring a positive attitude to work each day.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• 401(k) retirement options with company contribution
• Training provided
• Career path opportunity toward a service advisor role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed