Bilingual Customer Service Agent

Giles Kia • Las Cruces, NM

2d

About The Position

Giles Kia is hiring a Bilingual Customer Service Agent to support Spanish-speaking customers throughout their service experience. This customer-focused role helps customers understand their service needs and schedule appointments with service advisors. The position offers training for candidates who are new to this type of work, support from the management, sales, and service teams, and a potential career path toward a service advisor role. The schedule is 40 hours per week, and compensation starts at $13.01 per hour plus commission.

Giles Automotive Group describes its mission as improving the lives of its employees, customers, and community. It aims to help employees advance personally and professionally by discovering and building on their strengths. The company states that it is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics.

Requirements

• Bilingual ability to support Spanish-speaking customers.
• Excellent verbal and written communication skills.
• Basic computer proficiency.
• Ability to work effectively in a collaborative team setting.
• Ability to present ideas efficiently and confidently.
• Ability to ask questions and provide guidance to help customers get what they need.
• A positive attitude and empathy toward others.
• Dependability, proactive responsibility, honesty, integrity, sincerity, and respect for others.

Nice To Haves

• Customer service or related experience is highly preferred but not required.

Responsibilities

• Greet and guide customers over the phone for the service department.
• Talk with customers to understand their needs and manage expectations.
• Help customers understand their service needs and schedule appointments with service advisors.
• Assist customers and service advisors in delivering an exceptional customer experience.
• Develop product and sales knowledge to become a service expert.
• Learn the details of the service offerings.
• Build enriching, long-lasting relationships with customers.
• Bring a positive attitude to work each day.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• 401(k) retirement options with company contribution
• Training
• Career path toward a service advisor role
• Support from management, sales, and service staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed