Bilingual Customer Service Advocate – French and English Required - Home Office Program - Salary up to $27.95/hour
About The Position
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one. This full-time position comes with a fantastic benefits package designed to support you every step of the way! At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.
Requirements
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
- High School diploma or equivalent.
- Must be bilingual - Fluent in French and English
- Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
- Must have dedicated quiet workspace
Responsibilities
- Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
- Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
- Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions)
Benefits
- Day 1 Health Coverage: Medical and Dental
- Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
- Financial Future: Retirement and Savings Plans
- Work-Life Balance: Generous paid time off including vacation and holidays.
- Heath & Wellness Support: Confidential mental health resources and assistance programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
