Bilingual Client Bill Representative (French/English Required)

Northbridge Financial • Toronto, ON

2d • CA$43,000 - CA$65,000 • Hybrid

About The Position

When our brokers, agents and clients have a question about the billing of their insurance premiums, the Client Bill team provide excellent customer service to answer and support their needs. The most important characteristic of our Client Billing team is the level of customer service they provide. Working with brokers, agents and clients over the phone or email they respond in a timely manner and can come up with payment solutions that suit both the client and the customer. In supporting the Premium Accounting team, they bill insureds for their premiums while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and overdue payments, while also auditing files on a regular basis to look for discrepancies and inconsistencies.

Requirements

• Post-Secondary education (College or University)
• 2+ years of front-line customer service experience
• Must be fully bilingual in both English and French, verbally and in writing
• Proficiency in Microsoft Office applications
• Team-first mentality

Nice To Haves

• Previous accounting, accounts receivable or collections experience is an asset

Responsibilities

• Respond in a timely manner to client billing inquiries via phone or email.
• Provide payment solutions that suit both the client and the customer.
• Bill insureds for their premiums.
• Follow up on past due premiums.
• Cancel policies.
• Pursue outstanding earned premiums.
• Maintain daily and weekly reports.
• Notify brokers and insureds of missing bank information and overdue payments.
• Audit files on a regular basis to look for discrepancies and inconsistencies.

Benefits

• Hybrid work model (up to 2 days per week from home, with added flexibility)
• Competitive salaries
• Employee share purchase plan
• Pension plans
• RRSP
• Discounts on staff insurance
• Flexible health benefits
• Early leave days
• Wellness programs
• Rewards and recognition programs
• Education assistance (for CIP, FCIP, CRM or other desired courses)
• Internal mobility
• Leadership training
• Mentoring programs
• Donation matching
• Team volunteer days
• Total Rewards program (includes benefits, wellness support, and other perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree