Bilingual Community Outreach Coordinator/Case Manager

Iris Family Support Center•Ligonier, IN

About The Position

The Community Outreach Coordinator/Case Manager works with the Prevention Education Team and Community Partners Team to assess family needs, develop individualized service plans, and provide ongoing case management. The role involves home visits, intakes, assessments, outreach, and timely connections to services and resources. At the Family Resource Center, the coordinator leads programming, such as a Prenatal Support Group, and helps connect families to local resources. The position helps remove barriers to mental health care, medical care, and social services. The role requires professional judgment, discretion, and independent decision-making while navigating family dynamics and changing priorities. Although supervision and team support are available, the coordinator primarily works independently throughout the day, managing their schedule and prioritizing family needs to promote safety, stability, and well-being. Travel within the service area is expected, including Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.

Requirements

Bilingual in Spanish.
Strong verbal and written communication skills.
Relationship- and rapport-building skills.
Ethical practice.
Trauma-informed approach.
Critical-thinking skills.
Resiliency.
Commitment to continuous learning.
Personal accountability.
Problem-solving skills.
Demonstrated maturity.
Ability to exercise professional judgment and discretion and work independently.
Ability to travel within the service area.

Responsibilities

Assess family needs and refer families to appropriate community services.
Conduct persistent outreach to engage families, including face-to-face visits, drop-bys, phone calls, and texts.
Complete timely intakes and assessments, and document work using program databases and agency equipment.
Visit individuals in their homes, explain agency services, and connect families with supportive services to help prevent child abuse and neglect.
Complete scheduled appointments within the requirements of the applicable program.
Write detailed, concise case notes and complete required paperwork in databases by established deadlines.
Maintain data such as demographics, referral sources, and medical visits, and create and maintain data systems including visit summaries and assessments.
Collaborate with organizational and community partners.
Build emotionally supportive, nonjudgmental, trusting relationships with parents, using independent judgment and adapting as needed.
Help families attend medical and follow-up appointments.
Provide client transportation when needed to meet program goals and case-plan objectives.
Provide crisis assistance as needed, including hands-on lice treatments.
Use discretion and judgment to identify actions for achieving goals, including through direct contact with clients, government entities, agencies, and courts.
Advocate for clients and connect families with additional community resources and services.
Work effectively amid changing priorities, deadlines, and duties.
Identify, contact, and maintain knowledge of formal and informal community resources offering family support and recreational activities.
Teach and model parenting techniques using approved methods and materials.
Teach home management, financial management, childcare, discipline, nutrition, and personal skills as appropriate.
Educate the community about child abuse prevention topics, including bullying, internet safety, indicators of child abuse and neglect, human trafficking, suicide prevention, and gun safety.
Track, analyze, and report survey results and training data.
Develop, coordinate, and deliver informational presentations at conferences and other speaking engagements.
Track agency exposure at area events, speaking engagements, seminars, and expo booths.
Immediately report cases that may involve imminent or threatened harm to a supervisor.
Attend 12 hours of in-service training each year.
Meet with a supervisor for supervision as required by service standards, department requirements, and best practices.
Attend court hearings, case conferences, team meetings, department meetings, and other required meetings.
Meet contract and agency standards and outcomes, including connecting families to medical care and resources such as short-term respite care, and building connections with the medical community to provide education about child abuse and neglect and available family services.
Complete service documentation within required time frames and submit mileage and payroll weekly on time.
Travel within the service area, which may include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.
Perform other duties as assigned.