Bilingual Community Outreach Coordinator/Case Manager

Iris Family Support Center•Ligonier, IN

About The Position

The Community Outreach Coordinator/Case Manager works with the Prevention Education Team and the Community Partners Team. The role requires professional judgment, discretion, and independent decision-making to understand family dynamics, assess needs, and develop individualized service plans. The coordinator conducts home visits, intakes, and assessments, provides ongoing case management, and responds promptly to connect families with services and resources. At the Family Resource Center, the coordinator leads programming such as the Prenatal Support Group for individuals and small groups and helps families connect with local resources. The role works to reduce barriers to mental health care, medical care, and social services. Although supervision and team support are available, the coordinator primarily works independently during the day, managing their schedule and priorities while providing consistent, high-quality support that promotes family safety, stability, and well-being. Travel is expected throughout the service area, which may include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.

Requirements

Bilingual in Spanish.
Verbal and written communication skills.
Relationship- and rapport-building skills.
Ethical practice.
Trauma-informed approach.
Critical-thinking skills.
Resiliency.
Commitment to continuous learning.
Personal accountability.
Problem-solving skills.
Demonstrates maturity.
Ability to travel within the service area, which may include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.

Responsibilities

Assess family needs and refer families to appropriate community services.
Conduct persistent outreach to engage families, including face-to-face visits, drop-bys, phone calls, and texts.
Complete timely intakes and assessments and use program databases and agency equipment for documentation and other duties.
Visit individuals in their homes, explain agency services, and connect families with supportive services to help prevent child abuse and neglect.
Complete scheduled appointments within the requirements of the applicable program.
Write detailed but succinct case notes and maintain data on demographics, referral sources, and medical visits.
Create and maintain data systems, including visit summaries, demographics, and assessments.
Collaborate with organizational and community partners.
Build emotionally supportive, non-judgmental, trusting relationships with parents, using independent judgment and adapting as needed.
Assist families with medical and follow-up appointments and provide client transportation as needed to meet program and case-plan goals.
Provide crisis assistance as needed, including hands-on lice treatments.
Use discretion and judgment to identify plans of action and work directly with clients, government entities, other agencies, and courts.
Advocate for clients and connect families with additional community resources and services.
Complete required paperwork in various databases according to established formats and deadlines.
Adapt to frequently changing priorities, deadlines, and duties.
Identify, contact, and maintain knowledge of formal and informal community resources that provide family support and recreational activities.
Teach and model parenting techniques using approved methods and materials.
Teach home management, financial management, childcare, discipline, nutrition, and personal skills as appropriate.
Educate the community about child abuse prevention topics, including bullying, internet safety, indicators of child abuse and neglect, human trafficking, suicide prevention, and gun safety.
Track, analyze, and report survey results and data collected from trainings.
Develop, coordinate, and deliver informational presentations at conferences and other speaking engagements.
Track the agency's exposure at area events, speaking engagements, seminars, and expo booths.
Immediately report cases that may involve imminent or threatened harm to a supervisor.
Attend 12 hours of in-service training each year.
Meet with a supervisor as required by service standards, department requirements, and supervision best practices.
Attend court hearings, case conferences, team meetings, department meetings, and other required meetings.
Meet contract and agency standards and outcomes, including connecting families to medical care and resources such as short-term respite care, and building connections with the medical community to provide education about child abuse and neglect and available family services.
Complete documentation within required time frames and submit mileage and payroll on time each week.
Perform other duties as assigned.