Bilingual Collections Specialist (English/Spanish) – Uncapped Monthly Bonus
About The Position
Capital Management Services is hiring a full-time Bilingual Collections Specialist in Buffalo, New York. The role handles third-party collection accounts and requires professional communication in both English and Spanish. The company offers a starting rate of $18 per hour, uncapped monthly commission based on performance, and a $150 sign-on bonus after 60 days. Paid, hands-on training lasts two weeks and begins November 16, 2026. Training runs Monday through Friday, 9:00 AM–5:00 PM. After training, the schedule is full-time with a mix of morning and afternoon shifts. Candidates with customer service or call center backgrounds may apply, including those new to collections.
Requirements
- Communicate clearly and professionally in both English and Spanish.
- Have strong listening and negotiation skills and remain composed during sensitive conversations.
- Be comfortable navigating computer systems and documenting calls while working toward performance goals.
Nice To Haves
- Collections or call center experience is preferred.
Responsibilities
- Handle inbound and outbound calls in English and Spanish on third-party collection accounts.
- Listen to customers, explain payment options, and help them establish manageable payment arrangements.
- Document account activity and payment commitments accurately.
- Meet performance and quality goals while complying with the FDCPA and applicable regulations.
Benefits
- Uncapped monthly commission based on performance
- $150 sign-on bonus after 60 days
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company participation
- Two weeks of paid, hands-on training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
