Debt Collections Representative – Uncapped Monthly Bonus

Capital Management Services • Buffalo, NY

5d • Onsite

About The Position

Capital Management Services (CMS) is hiring Debt Collections Representatives in Buffalo, NY. Representatives handle third-party collection accounts on behalf of multiple clients and work with customers to find manageable ways to resolve past-due accounts. The role offers a starting pay of $18 per hour plus uncapped monthly commission based on performance. Two weeks of paid, hands-on training are provided. Prior collections experience is not required; customer service skills may be relevant.

Requirements

• Professional phone presence and strong communication skills.
• Ability to listen, negotiate, and remain composed during sensitive conversations.
• Comfort working toward performance goals and documenting calls accurately.

Nice To Haves

• Collections or call center experience.

Responsibilities

• Handle inbound and outbound calls on third-party collection accounts.
• Listen to customers, explain payment options, and help them set up manageable payment arrangements.
• Document account activity and payment commitments accurately.
• Meet performance and quality goals while following the FDCPA and applicable regulations.

Benefits

• $18 per hour starting pay plus uncapped monthly commission based on performance.
• $150 sign-on bonus after 60 days.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) with company participation.
• Two weeks of paid, hands-on training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed