Debt Collections Representative – Uncapped Monthly Bonus
Capital Management Services•Buffalo, NY
•$18 - $25•Onsite
About The Position
Capital Management Services (CMS) is hiring Debt Collections Representatives in Buffalo, New York. The role handles third-party collection accounts on behalf of multiple clients, helping customers find manageable ways to resolve past-due accounts. Representatives receive two weeks of paid, hands-on training. Starting pay is $18 per hour, with uncapped monthly commission based on performance.
Requirements
- Professional phone presence and strong communication skills.
- Ability to listen, negotiate, and stay composed during sensitive conversations.
- Comfort working toward performance goals and documenting calls accurately.
Nice To Haves
- Collections or call center experience is welcome; prior collections experience is not required.
Responsibilities
- Handle inbound and outbound calls on third-party collection accounts.
- Listen to customers, explain payment options, and help them set up manageable payment arrangements.
- Document account activity and payment commitments accurately.
- Meet performance and quality goals while following the FDCPA and applicable regulations.
Benefits
- $150 sign-on bonus after 60 days.
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) with company participation.
- Two weeks of paid, hands-on training.
- Uncapped monthly commission based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
