Bilingual Collections Specialist (English/Spanish) – Uncapped Monthly Bonus
Capital Management Services•Buffalo, NY
•Onsite
About The Position
Capital Management Services (CMS) is hiring a full-time Bilingual Collections Specialist in Buffalo, New York. The role involves speaking with customers in English and Spanish about third-party collection accounts. The position offers a base rate of $18 per hour, uncapped monthly commission based on performance, and a $150 sign-on bonus after 60 days. Paid, hands-on training lasts two weeks. Candidates with collections experience are encouraged to apply, and candidates with customer service or call center backgrounds, as well as those new to collections, are welcome.
Requirements
- Communicate clearly and professionally in both English and Spanish.
- Have strong listening and negotiation skills.
- Stay composed during sensitive conversations.
- Be comfortable navigating computer systems and documenting calls while working toward performance goals.
Nice To Haves
- Collections or call center experience is preferred.
Responsibilities
- Handle inbound and outbound calls in English and Spanish on third-party collection accounts.
- Listen to customers, explain payment options clearly, and help them set up manageable payment arrangements.
- Document account activity and payment commitments accurately.
- Meet performance and quality goals while following the FDCPA and applicable regulations.
Benefits
- Uncapped monthly commission based on performance
- $150 sign-on bonus after 60 days
- Medical, dental, and vision insurance
- Paid time off
- 401(k) with company participation
- Two weeks of paid hands-on training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
