Bilingual Clinical Coordinator Assistant

Paradigm • Tampa, FL

5d • $20 - $22 • Remote

About The Position

Paradigm is seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) for a fully remote, full-time position. The role provides administrative support to Clinical Coordinators to help injured workers receive timely, coordinated services. Duties include maintaining medical records, obtaining appointment information and documentation, processing supply orders, and following up with providers, vendors, and injured workers. The schedule is 11:00 a.m.–7:30 p.m. EST, with pay of $20–$22 per hour.

The assistant supports Paradigm’s mission, values, and vision while maintaining professional and ethical standards and a customer-first approach. The position requires collaboration with internal departments and external partners, adherence to established procedures and timeliness standards, participation in quality assurance and improvement efforts, and compliance with privacy, information security, regulatory, and training requirements. English/Spanish bilingual proficiency and at least three years of healthcare-related experience are required.

Requirements

• Bilingual proficiency in English and Spanish.
• College credit in a comparable field, such as healthcare, office management, or business.
• At least three years of healthcare-related experience, such as hospital, medical office, Occupational Health, or another comparable clinical discipline.
• Knowledge of injured workers’ rights and ability to promote their privacy, dignity, and well-being.
• Excellent verbal and written communication, cooperation, service excellence, and conflict resolution skills.
• Ability to address concerns promptly and tactfully and provide appropriate follow-up.
• Proficient reading, writing, grammar, and mathematics skills.
• Knowledge of medical terminology.
• Excellent organizational, prioritization, and multitasking skills.
• Excellent computer skills, including Outlook and Teams, and ability to learn proprietary software.
• Ability to comply with laws and policies that protect workers from harassment and illegal or discriminatory behavior.

Responsibilities

• Support Paradigm’s mission, values, and vision; promote positive public relations and service excellence, and maintain ethical and professional standards.
• Work with Clinical Coordinators to ensure file follow-up complies with established policies and procedures, and report concerns as needed.
• Contact vendor agencies to obtain notes and home health compliance information.
• Enter supply orders and confirm delivery of supplies.
• Follow up with injured workers, family members, vendors, and providers or physicians regarding office visit dates, prescriptions, lab results, and records.
• Ensure receipt of authorization from vendor sources and assist in triaging patient needs.
• Organize workload to meet jurisdictional and Best Practice Standards for timeliness, notifications, and documentation; use appropriate research and resources to resolve problems.
• Collaborate with internal departments and external partners to support smooth workflows and organizational goals.
• Participate in quality assurance and departmental improvement efforts, identifying areas for improvement.
• Maintain reliable and predictable attendance during scheduled work hours.
• Develop understanding of Paradigm’s organization, products, operations, and customers; collaborate to meet customer needs and take accountability for service quality.
• Use AI tools to support daily tasks, improve efficiency and output quality, and adopt new technologies in accordance with training and guidelines.
• Comply with information security requirements, safeguard passwords, and report information security incidents according to policy.
• Maintain confidentiality of protected health information and other employee and operations data.
• Comply with regulatory requirements, applicable laws and policies, quality assurance initiatives, and required training.

Benefits

• Health insurance options, including PPO, HDHP, and HMO plans through Cigna and Kaiser (Kaiser for California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holiday programs.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed