Temporary Bilingual Client Facilitator -Plaza

Metropolitan Family Service•Portland, OR

9d•Onsite

About The Position

The Bilingual Client Facilitator is a temporary, limited-duration position with MFS CASH Oregon, working approximately January 13, 2027, through April 30, 2027. Hours vary from 16 to 30 per week, with availability required Wednesday through Sunday, 8:30 a.m. to 5:00 p.m. The position does not offer benefits. Under the supervision of the Lead Tax and Financial Services Coordinator III, this role combines client intake, check-in, and site-flow support with professional Spanish-English interpretation. The facilitator helps Spanish-speaking clients and volunteers communicate, supports equitable access to tax-site services, and guides clients through intake and tax-preparation processes. The position is performed in person in an office/classroom setting and may also involve work at other locations or tax sites.

Requirements

Fluency in reading, writing, and speaking both English and Spanish.
Excellent customer-service skills and experience working with diverse populations in high-stress settings.
Skill in de-escalation techniques and ability to apply trauma-informed care principles with sensitivity and respect.
Strong interpersonal communication skills, including professional interpretation techniques.
Ability to maintain confidentiality and professionalism.
Time-management and organizational skills, and adaptability to changing priorities.
Competence using computers, including Google Suite and scheduling/call-center software.
Ability to multitask and work collaboratively within a team.
High school diploma, GED, or equivalent related experience.
Personal transportation that allows timely travel within the Portland metropolitan area. If using a personal vehicle, maintain a valid driver license for the state of residency, personal auto liability insurance, and a driving record permitting coverage under the agency auto liability policy.
Completion of the required criminal background check, including fingerprinting.

Nice To Haves

Experience in customer service, client facilitation, or interpretation.
Demonstrated experience serving diverse communities, particularly Spanish-speaking populations.

Responsibilities

Provide a welcoming environment for clients arriving at the tax site.
Screen and intake clients to determine eligibility for MFS CASH Oregon services.
Check in clients, assist with appointment scheduling, and guide the flow of clients through the site.
Provide clear Spanish-English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax-preparation processes.
Interpret communications between volunteer tax preparers and Spanish-speaking clients.
Respond to general client inquiries without providing tax advice or tax-return information.
Answer telephone inquiries and return client calls.
Provide resource referrals and distribute relevant materials in English and Spanish.
Assist with data entry and maintain client confidentiality.
Help organize and maintain an orderly waiting area and tax-site environment.
Support site operations, including volunteer break-room inventory and other assigned tasks.
Be available to staff and support other tax sites as necessary.
Perform other duties as needed.