TEMPORARY BILINGUAL CLIENT FACILITATOR -PLAZA
About The Position
Metropolitan Family Service is seeking a temporary Bilingual Client Facilitator for the MFS CASH Oregon program. This limited-duration position, running from January 2027 to April 2027, involves supporting Spanish-speaking clients and volunteers at a tax site. The role requires providing a welcoming environment, assisting with client intake and flow, and offering Spanish-English interpretation. The position emphasizes equity, social justice, and collaboration within a diverse community setting. The facilitator will help ensure equitable access to services and support volunteer tax preparers through clear communication.
Requirements
- Fluency in reading, writing, and speaking of both English and Spanish required
- Excellent customer service skills and experience working with diverse populations in high-stress settings
- Skilled in de-escalation techniques and able to apply trauma-informed care principles to support clients with sensitivity and respect
- Strong interpersonal communication skills, including professional interpretation techniques
- Ability to maintain confidentiality and professionalism
- Time management, organizational skills, and adaptability to changing priorities
- Competency in using computers, including Google Suite and scheduling/call center software
- Ability to multitask and work collaboratively within a team environment
- High School diploma, GED, or equivalent related experience
- Demonstrated experience serving diverse communities, particularly Spanish speaking populations
- Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.
- If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
- MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check.
Nice To Haves
- Experience in customer service, client facilitation, or interpretation preferred
Responsibilities
- Provide a welcoming environment to all clients upon arrival at the tax site
- Perform client screening and intake, determining eligibility for MFS CASH Oregon services
- Check-in clients, assist with appointment scheduling, and guide flow through the site
- Offer clear Spanish-English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax preparation processes
- Support volunteer tax preparers by interpreting communications for Spanish-speaking clients
- Respond to general client inquiries; do not provide tax advice or tax return information
- Answer telephone inquiries and return client calls
- Provide resource referrals and distribute relevant materials in both English and Spanish
- Assist with data entry and maintain confidentiality of client information at all times
- Help organize and maintain an orderly waiting area and tax site environment
- Support site operations including volunteer break room inventory and other tasks as assigned
- Be available to staff and support other tax sites as necessary
- Any other duties as needed
Benefits
- This position does not offer benefits.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
