Bilingual Casino Host

Choctaw Nation of Oklahoma•Durant, IA

33d•Onsite

About The Position

The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to the Director of Player Development. Must be fluent in Spanish.

Requirements

Must be bilingual/fluent in Spanish and English
Knowledge of standard computer applications.
Demonstrate a knowledge of marketing, promotions and overall casino knowledge.
Must have decision-making skills, along with the ability to resolve escalated guest issues.
Two (2) years prior customer service-related experience.
Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
Overall knowledge of casino operations.

Responsibilities

Execute Player Greets on the gaming floor, social events, special promotions, and concerts, which includes managing the event ticketing process.
Identify new guests on the casino floor who meet the hosting criteria, while ensuring that the focus remains on currently hosted guests.
Resolve service failures when encountered, taking immediate action to fill service gaps, and cementing player loyalty with VIP Guests.
Resolve issues with guests in a calm, professional, and prudent manner.
Evaluate a player’s current and potential worth according to the parameters of the compensating guidelines to build loyalty and maximize return on investment.
Spend 90% of their time greeting and acknowledging VIP Guests on the casino floor while providing superior guest service.
Enforce compliance of all applicable rules, regulations, laws and policies.
Identify methods to increase efficiency and improve products or services.
Perform other tasks as assigned by management.
Provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
Resolve difficult situations with guests.
Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.