Bilingual Case Manager - SOT Program
About The Position
The Marjorie Kovler Center, a program of Heartland Alliance International, has been dedicated to helping survivors of torture heal, access justice, and rebuild their lives with dignity since 1987. The center is a leader in trauma-informed care for survivors of torture and provides integrated treatment and services to vulnerable populations including asylees, immigrants, refugees, unaccompanied minors, survivors of forced displacement and trafficking, and survivors of crime. The Kovler Center also trains service providers and advocates for the end of torture worldwide. Kovler Center’s trauma-informed case management team works with participants to stabilize and rebuild their lives. Case managers offer culturally and linguistically responsive support, guiding participants through complex health, legal, and social service systems. They assist with applications for public benefits, health insurance, and work authorization, and coordinate referrals to primary and mental health care. They help survivors navigate U.S. systems by scheduling appointments, completing documentation, arranging transportation, and overcoming barriers to accessing essential services. The team also supports long-term goals in education, employment, and community integration by connecting survivors with ESL classes, job training programs, and other community resources.
Requirements
- Associate degree required; higher education may be valuable.
- Comfortable communicating with clients, their families, team members and leadership teams.
- Position requires working in-person from 8:30-5:00.
- Full professional fluency in English is required.
- Fluency in at least one of the main languages spoken by participants in the SOT program (French, Spanish, Arabic and/or Portuguese). Native-level proficiency preferred.
- Excellent oral and written communication skills.
- Demonstrated competency in public speaking and strong interpersonal skills required.
- Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to problem solve.
- Demonstrated commitment to anti-racism principles and the ability to apply an anti-racist lens to program design, implementation, and evaluation.
- Demonstrated commitment to the principles of diversity, equity, and inclusion.
- Demonstrates cultural humility, with a deep understanding of participant populations’ culture, traditions, and migration experience.
Nice To Haves
- Higher education may be valuable.
- Native-level proficiency in French, Spanish, Arabic and/or Portuguese preferred.
Responsibilities
- Maintain accurate, timely, and comprehensive case records following each client interaction, ensuring documentation is completed in accordance with agency standards.
- Provide direct case management services and ongoing service coordination for individuals in the SOT program.
- Explain available public benefits and assistance programs; assist participants with completing applications (e.g., Medicaid, SNAP/food assistance, childcare subsidies, housing supports, financial assistance) and coordinate referrals to appropriate agencies.
- Assess participant needs across domains and facilitate referrals and care coordination for services including employment services, education programs, complementary care (e.g., massage/acupuncture), ensuring language access throughout the referral process.
- Provide interpretation support when appropriate and collaborate with volunteer and contracted interpreters when services fall outside of capacity.
- Build and maintain relationships with community-based organizations serving immigrant and refugee communities.
- Participate in weekly supervision to review cases, identify service gaps affecting participants, and develop strategies to improve culturally and linguistically responsive programming.
- Participate in daily group activities and attend internal team meetings and external partner meetings as appropriate.
- Support organizational efforts to strengthen language access policies, translated materials, and equitable service delivery.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
