Sr. Program Manager, SOT

Heartland Alliance International•New York, NY

1d•$105,000 - $110,000•Hybrid

About The Position

The Sr. Program Manager oversees and provides leadership for the delivery and continued development of services for program participants at the Marjorie Kovler Center in New York City. The role oversees program quality and operations, staff supervision, planning, and continuous improvement. In collaboration with MKC leadership and community partners, the Sr. Program Manager addresses complex program needs, strengthens partnerships and referral networks, and supports the program’s strategic direction and long-term effectiveness. Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. Its Marjorie Kovler Center is a nationally recognized treatment center for survivors of torture and severe trauma and their families. HAI is expanding the center’s survivor-centered model into New York City.

Requirements

Master’s degree (M.A./M.S.) in social work, psychology, or an equivalent related human service field.
At least four years of clinical experience.
At least eight years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations.
At least three years of experience supervising multidisciplinary teams and managing service delivery programs.
Full licensure to practice within the work location: LCSW, LCPC, or Clinical Psychologist.
Proficiency in Microsoft 365.
Ability to remain calm, flexible, and solution-oriented in high-pressure or crisis situations.
Commitment to ethical practice, confidentiality standards, and professional development.

Nice To Haves

Bilingual proficiency in a language other than English; examples include Spanish, French, Arabic, or Portuguese.

Responsibilities

Lead development and ongoing improvement of the NYC Survivors of Torture (SOT) program’s service delivery model, monitoring and evaluation practices, and related systems.
Ensure program compliance with grant objectives, donor requirements, and HAI policies and procedures; address significant program issues and risks.
Resolve complex programmatic and operational issues within assigned authority and recommend solutions for significant matters requiring senior leadership approval.
Serve on the MKC Strategic Leadership Team and contribute to strategic planning, organizational decisions, resource prioritization, and MKC-wide initiatives.
Supervise NYC SOT staff and lead interviewing, hiring, training, and performance management of employees and contractors.
Assess staffing needs and recommend changes to staffing structures, roles, and resources.
Coach staff and support professional development, team performance, and accountability for program outcomes.
Develop and manage the program budget with Finance and senior leadership.
Partner with Development and senior leadership on program strategy, scope, staffing models, budgets, and outcomes for new and renewed funding.
Ensure accurate, high-quality, and timely donor reporting in collaboration with monitoring and evaluation (M&E) and other staff.
Oversee internal and external training for staff and community partners, evaluate its effectiveness, and use feedback and program outcomes to improve it.
Represent the NYC SOT program within HAI and to donors, community partners, coalitions, and other external stakeholders.
Develop and strengthen partnerships that expand resources and referral networks and support program goals.
Ensure the program is represented in relevant local and national immigrant- and refugee-serving coalitions and work groups, and identify collaboration opportunities.