Bilingual Care Coordinator

Titanium Healthcare • Everett, WA

55d • $25 - $30 • Hybrid

About The Position

The Care Coordinator schedules, organizes, and manages member healthcare maintenance and treatment. The role helps members complete paperwork, communicates with healthcare teams about treatment plans, and educates members about resources and options for managing their health. The position serves a caseload of up to 50 members and includes monthly in-person visits, eligibility reviews for the Health Homes Program, care planning, referral follow-up, and ongoing coordination with providers and community services.

This is a hybrid position in Snohomish County: approximately 30% of duties are performed remotely and 70% involve travel for in-person member visits. The coordinator controls their schedule when meeting members and may receive mileage reimbursement for business-related use of their vehicle. Standard business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. The work may take place in homes, shelters, outdoor settings, hospitals, or community organizations.

Requirements

• Bachelor’s degree in sociology, social work, public health, physiology, or another related field.
• At least 1 year of experience in healthcare, social work, or care coordination.
• Fluent written and verbal English and bilingual proficiency in Spanish, Russian, Arabic, or Vietnamese.
• Current and valid driver’s license with a clean driving record.
• Reliable transportation and proof of auto insurance.
• Current American Heart Association BLS certification by the start date.
• Distraction-free home workspace with a secure internet connection.
• Ability to communicate clearly in person, by phone, and electronically; adequate hearing and vision, with corrective devices if needed, to conduct assessments and documentation.
• Ability to identify problems and use logic and relevant information to develop and implement solutions.
• Strong organizational skills and attention to detail.
• Commitment to patient confidentiality and ethical healthcare practice.
• Ability to lift, carry, push, or pull up to 20–25 pounds; climb stairs or navigate uneven terrain; bend and reach; remain stationary; and move around an office or travel through the community.
• Ability to operate a vehicle and travel to meet members, and attend meetings and events as required or requested.
• Ability to maintain professionalism and safety in varied environments and to work independently within established policies and procedures.
• Frequent use of computers, keyboards, and mobile devices; ability to type for extended periods; competence with computers, email, virtual platforms, and Microsoft Office programs.

Nice To Haves

• Health Homes Program, case management, or behavioral health experience.

Responsibilities

• Maintain a caseload of up to 50 members and conduct monthly in-person visits for all members.
• Review and interview potential members to verify eligibility for enrollment in the Health Homes Program and complete referrals when necessary.
• Orient and educate members and their families about the Care Coordinator’s role.
• Initiate care plans and provide information about treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers.
• Work with healthcare professionals, community and social support services, and company employees.
• Document care and member encounters concisely and promptly in the EHR system and meet reporting requirements.
• Check in with assigned members and schedule appointments.
• Communicate with providers and care teams about member progress and care needs.
• Explain and translate information related to members’ care when necessary.
• Identify and follow up on referrals to support continuity of care and meet member and family needs.
• Reassess care plans to ensure they are effective in achieving desired outcomes.
• Address member questions and requests in a timely manner; investigate or direct inquiries and complaints to appropriate staff and follow up on their resolution.
• Follow established policies for enrolling and disenrolling members.
• Maintain knowledge of community resources, including housing, financial and income assistance, transportation, and food assistance.
• Follow protocols for members experiencing pain, safety concerns, or mental health concerns, and create safety plans when necessary.
• Recognize signs of child and elder abuse and report them appropriately to Child/Adult Protective Services.
• Follow departmental and company policies and procedures, and comply with safety and injury-prevention requirements.
• Perform other duties as assigned or required.

Benefits

• 12 holidays and up to 15 days of accrued paid time off, plus additional time off for sick leave, jury duty, bereavement, reproductive loss, and therapy.
• Hybrid work model with flexibility.
• Medical, dental, and vision benefits; the company covers up to 100% of the employee premium and 50% of dependent premiums, depending on the plan.
• Unlimited therapy sessions funded 100% by Titanium Healthcare.
• Flexible Spending, Health Savings, and Dependent Care Accounts.
• Life and AD&D insurance funded 100% by Titanium Healthcare.
• Supplemental disability plans.
• Employee Assistance Programs.
• Pet insurance.
• Employee referral program offering up to $1,000 per referral.
• 401(k) plan and Roth IRA options.
• Opportunities for career development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level