Bilingual Branch Sales Manager

Purpose Financial•Pahrump, NV

1d•Onsite

About The Position

Advance America is seeking a Branch Sales Manager (BSM) to oversee the effective operation and continued growth of a branch, with direction from the DDO. This performance-based position is measured by branch results. The BSM is responsible for increasing branch performance, productivity, profitability, and market share while ensuring team members are trained in company procedures, policies, products, and programs. The role calls for a passion for sales, marketing, and training, and promotes employee engagement, teamwork, and job satisfaction through coaching and development. The BSM manages financial goals, uses analytics to identify opportunities to improve the branch’s financial position, and monitors operational standing and compliance. The manager leads marketing, customer relationship-building, sales, collections, and customer experience efforts, and recruits, coaches, evaluates, and develops branch team members. The role works with the DDO, Division Director, Field Marketing Manager, Corporate Marketing, and Operational Quality Specialists. The position is based at 150 S. Hwy. 160, Ste. C-1, Pahrump, Nevada. Travel within the division is required for marketing, collections, staffing, special events, and banking responsibilities. The role requires access to insured, reliable transportation and a valid driver’s license. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent required.
Two years of leadership experience, including sales leadership.
Management experience with exemplary results solving customer and operational issues, as well as successful P&L management.
Working knowledge of P&L, sales, collections, and cost-control measures.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels of the organization, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to successfully complete post-offer screening, including a criminal background check, MVR, credit check if required by state law, and reference check.
Ability to meet the physical demands of the role, including prolonged standing or sitting; walking; bending, squatting, kneeling, pushing, pulling, reaching, and twisting; frequent lifting of less than 10 lbs. and occasional lifting of up to 20 lbs.; driving; typing; travel; and housekeeping and cleaning tasks involving cleaning chemicals.
Regular and punctual attendance is required.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
Two years of prior management experience preferred.
Equivalent operational and/or leadership experience may be considered in lieu of the stated requirements.

Responsibilities

Communicate the company’s vision, strategies, division goals, and objectives to branch team members.
Manage branch financial goals and use analytics to identify ways to improve the financial position, profit margin, productivity, and profitability.
Review branch operations to identify opportunities for improvement and growth.
Train and guide team members in operations, sales leadership, marketing, customer experience, and company procedures and policies.
Ensure procedures for banking, collections, audits, and other company policies and standards are followed.
Ensure compliance with federal, state, and local laws, company best practices, policies, and industry requirements; work with the DDO and Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis, and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, recognize, train, and develop branch employees to meet objectives.
Lead sales, team coaching and development, branch profitability, and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone.
Monitor and measure customer satisfaction and lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omni-channel experience.
Instruct branch employees on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs, and lead by example in a hands-on, approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Complete banking, marketing, and staffing coverage tasks that require driving and reliable transportation.