Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior

Multnomah County•Portland, OR

2d•$29 - $36•Onsite

About The Position

Multnomah County Department of County Human Services is hiring a full-time, limited-duration Bilingual/Bi-cultural Spanish Office Assistant Senior for Youth and Family Services’ Bienestar de la Familia program. The position is based in person at the Baltazar F. Ortiz Community Center in Portland, Oregon, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Funding is for up to 12 months, though the position may end sooner. The position is eligible for overtime pay and receives a 5% bilingual pay premium for Spanish fluency. Bienestar de la Familia provides culturally responsive and linguistically appropriate services, focusing on Multnomah County’s Latino community while serving other diverse groups and the wider community. The Senior Office Assistant leads front-office operations and guides the Office Assistant team, supporting accessible and dignified services through complex scheduling, administrative coordination, data tracking, community events, and day-to-day operational support. The role requires flexibility, strong organization, initiative, cultural competence, and a commitment to racial equity. The position serves as a lead point of contact for clients, staff, case managers, community partners, and leadership. It supports access to program services through Spanish/English interpretation and translation, client assistance, staff coordination, project and event management, and management of office, facility, and resource needs. The eligible list may also be used to fill future regular, limited-duration, full- or part-time, temporary, or on-call positions.

Requirements

Proficiency in Spanish speaking, reading, and writing; employees who have not previously received Multnomah County bilingual pay for Spanish KSA work must pass an assessment to be considered proficient.
Ability to promote respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
Education equivalent to completion of the twelfth grade.
Three to six years of experience demonstrating the ability to perform the duties of the position, or equivalent qualifying training and/or experience.
Valid driver license by time of hire.
Must pass a criminal background check.
Submit a resume and cover letter; the cover letter must address interest and relevant professional or lived experience, and how the applicant will manage changing priorities in a fast-paced environment while providing excellent customer service.

Responsibilities

Lead the front desk and respond to callers and walk-in clients, including de-escalating complaints and resolving complex situations with cultural competence.
Manage front-office flow, direct clients equitably, and maintain accessibility standards.
Oversee complex scheduling for program providers in mental health, addiction services, case management, and SNAP outreach.
Provide Spanish/English interpretation and translation and help clients navigate complex processes and systemic barriers.
Direct the daily work of the Office Assistant team, coordinate office support, and keep staff informed and equipped to manage changing tasks.
Provide operational updates and periodically facilitate weekly Office Assistant team meetings and program-wide all-staff meetings.
Lead complex administrative projects and coordinate classes, support groups, and community events.
Serve as a communication liaison among clients, case managers, community-based partners, staff, and leadership to address issues and maintain program alignment.
Use ServicePoint/WellSky, Google Suite, and design tools for data entry, outreach materials in English and Spanish, and client surveys.
Manage program purchasing and supplies, maintain inventory, and create, verify, maintain, and record information in databases and spreadsheets.
Train staff as needed on operational and program procedures.
Attend management meetings and provide frontline operational insights.
Liaise with program staff, facilities, building owners, and external partners; troubleshoot facility or equipment problems and track service requests through completion.
Administer conference-room schedules and workspace flows, and participate in Safety Committee meetings.
Plan and manage large community events, including Cully Fest, Thanksgiving food drives, and holiday toy drives.
Coordinate on-site programs such as the weekly women’s support group and youth enrichment program, along with monthly events and workshops.
Lead on-site initiatives such as the Mercado and food distribution events, coordinating logistics, safety, and client tracking.
Coordinate with volunteers, community partners, and staff to ensure events and groups run smoothly.