Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior

Multnomah County•Portland, OR

12h•Onsite

About The Position

Multnomah County Department of County Human Services is hiring a full-time, limited-duration Bilingual/Bi-cultural Spanish Office Assistant Senior for Bienestar de la Familia in the Youth and Family Services Division. The program provides culturally responsive and linguistically appropriate services to Multnomah County’s Latino community and other diverse groups. The position is based at the Baltazar F. Ortiz Community Center in Portland, Oregon, and is scheduled in person, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Funding is for up to 12 months, though the position may end sooner. The Senior Office Assistant serves as a leader and administrative foundation for program operations. The role leads front-office work and supports clients, case managers, community partners, and program leadership. It calls for flexibility, strong organization, initiative, cultural competence, and a commitment to racial equity and accessible, dignified service. The position also guides the Office Assistant team and supports the delivery of social services through scheduling, project coordination, data management, facility support, and community event planning. The role requires Spanish proficiency in speaking, reading, and writing. Employees who have not previously received Multnomah County bilingual pay for Spanish-language work must pass a proficiency assessment. The position receives a 5% bilingual pay premium for hours worked. This hourly, union-represented position is eligible for overtime pay. The eligible list may also be used to fill future regular, limited-duration, full-time, part-time, temporary, or on-call positions.

Requirements

Proficiency in Spanish speaking, reading, and writing; a proficiency assessment is required for employees who have not previously received Multnomah County bilingual pay for Spanish-language work.
Ability to promote respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
Education equivalent to completion of twelfth grade.
Three to six years of experience demonstrating the ability to perform the duties of the position, or equivalent qualifying training and/or experience.
Valid driver license by the time of hire.
Must pass a criminal background check.
Submit a completed application, resume, and separate cover letter addressing interest and qualifications, as well as how the applicant would manage rapidly changing priorities while providing excellent customer service.

Responsibilities

Serve as lead contact for the front desk, handling callers and walk-ins, de-escalating difficult situations, and resolving complex client concerns.
Manage front-office operations, including client traffic flow, equitable direction of clients, and accessibility standards.
Oversee complex scheduling for providers offering mental health, addiction services, case management, and SNAP outreach.
Provide high-level Spanish-English interpretation and translation and help clients navigate complex processes and systemic barriers.
Direct the daily work of the Office Assistant team, align staff on tasks, share operational updates, and periodically facilitate weekly team meetings.
Lead complex administrative projects and coordinate classes, support groups, and community events.
Serve as the primary communication liaison among clients, case managers, community partners, and leadership to troubleshoot systemic issues and maintain program alignment.
Use ServicePoint/WellSky, Google Suite, and design tools to oversee data entry, create English- and Spanish-language outreach materials, and conduct client surveys.
Manage purchasing and supplies, maintain inventory, and create, verify, maintain, and record information in databases and spreadsheets.
Provide training on operational or program procedures and processes as needed.
Attend management meetings and provide frontline operational insights; periodically facilitate program-wide all-staff meetings.
Liaise with program staff, facilities, building owners, and external partners; identify and troubleshoot facility or equipment issues and track service requests to completion.
Administer conference-room schedules and workspace flows, and participate in Safety Committee meetings.
Plan large community events, including Cully Fest, Thanksgiving food drives, and holiday toy drives.
Coordinate logistics for on-site programs, including a weekly women’s support group, youth enrichment program, and monthly community events and workshops.
Lead on-site initiatives such as the Mercado and food distribution events, ensuring logistics, safety, and client tracking.
Coordinate with volunteers, community partners, and staff to ensure events and groups run smoothly.