Office Assistant 2 - Energy - Limited Duration

Pierce County • Tacoma, WA

15h • Onsite

About The Position

This in-person position at Pierce County’s Market Street building in Tacoma supports the Energy Assistance Program with application processing. The Office Assistant helps Pierce County residents seeking assistance with heating bills by answering questions in person and over the phone, completing applications, and processing requests.

The role calls for customer service and office administration skills, modern administrative practices, effective communication with people from varied social, cultural, ethnic, educational, and economic backgrounds, and professionalism in stressful or unpleasant situations. Multitasking, computer proficiency, quick learning, reliability, and attention to detail are important. Training includes close interaction with team leads and monthly professional development courses. Pierce County also offers training opportunities and potential career growth and promotion.

The position requires one year of general clerical work experience, though additional education or experience may substitute. A background check is a condition of employment. Applicants must be legally authorized to work in the United States without visa sponsorship.

Requirements

• One year of general clerical work experience; additional education or experience may substitute for the recruiting requirement.
• Customer service and office administration experience.
• Ability to communicate effectively with people of varied social, cultural, ethnic, educational, and economic backgrounds.
• Ability to maintain professionalism with the public and fellow employees, including in stressful and unpleasant situations.
• Ability to multitask, learn quickly, and use computers proficiently.
• Reliability and attention to detail.
• Authorize and complete a background check as a condition of employment.
• Legal authorization to work in the United States without visa sponsorship.

Responsibilities

• Prepare routine materials and correspondence from written material and recordings; proofread for correct grammar, spelling, punctuation, and capitalization.
• Organize, maintain, and retrieve information and documents from files and records.
• Assist with specially assigned data searches to develop or recover information from non-standard sources.
• Assist in compiling and evaluating data to meet defined objectives.
• Receive and process routine to moderately complex forms and applications, determine regulatory or procedural compliance, compute or verify data, fees, or payments, assist with completing forms or documents, and research governing directives to answer questions and resolve routine problems.
• Provide information and advice in response to questions from the public served.
• Help Energy Assistance Program customers in person and by phone, answer questions, complete applications, and process requests related to heating-bill assistance.

Benefits

• Professional development courses taken monthly.
• Access to Pierce County’s Leadership Certification program, online learning, and other training opportunities.
• Career growth and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed