Bilingual Administrative Coordinator I - Spanish

Consumer Direct Care Network•Sunrise, FL

16d•Onsite

About The Position

The Administrative Coordinator I coordinates administrative duties in compliance with federal and state regulations and Managed Care Organization (MCO) program rules. The role handles customer service through inbound and outbound phone calls, emails, messages, and chats, and coordinates daily intake and referral processes to support business growth and development. The coordinator processes client and attendant enrollment paperwork, coordinates authorizations, and handles specialized tasks and projects as assigned. The position supports cohesive office operations and client advocacy. The role provides administrative and clerical support, processes forms and documents in relevant systems, and supports accounts receivable by auditing service authorizations and facilitating corrections with MCO representatives. The employee is expected to communicate effectively, comply with applicable requirements and policies, maintain skills needed to coordinate workflow, demonstrate intermediate computer efficiency and problem-solving, and participate in professional development and training. The position is based in Sunrise, Florida, and is not remote or hybrid. It typically operates in an office environment, using a computer, telephone, and other office equipment. The work environment has typical office noise and may involve frequent interruptions. The employee regularly sits, talks, or hears; frequently uses repetitive hand motions and handles or feels objects; and may stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED preferred.
Previous office experience preferred.
A combination of education and experience may be considered.
Must successfully pass a background screening.
Intermediate computer efficiency.
Effective problem-solving and decision-making skills.
Ability to communicate effectively and comply with applicable legal requirements, standards, policies, and procedures.

Nice To Haves

Bilingual ability is preferred in various locations.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound and outbound phone calls and provide accurate answers to questions and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable by auditing service authorizations for accuracy and facilitating corrections with MCO representatives.
Coordinate daily intake and referral processes.
Process client and attendant enrollment paperwork.
Coordinate authorization processes and meet general customer service objectives.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge needed to coordinate workflow.
Participate in professional development and training activities.
Handle specialized tasks and projects as assigned.
Support day-to-day office operations, workplace cohesiveness, and client advocacy.
Perform other duties as assigned.

Benefits

Professional development opportunities and training to advance skills for career development.
Medical, dental, and vision insurance, based on position and employment status.
Vacation accrued at 3.07 hours per pay period, available for use when accrued, based on position and employment status.
Profit-sharing for employees in good standing, based on position and employment status.
Two paid floating holidays, based on position and employment status.
Nine paid federal holidays, based on position and employment status.
Paid safe sick time accrued at 1 hour per 30 hours worked, available for use when accrued, based on position and employment status.
Instant Earnings Option, based on position and employment status.
401(k) retirement plan and discretionary company match, based on position and employment status.
Company-paid life insurance, based on position and employment status.
Supplemental life, accident, critical illness, and hospital benefits, based on position and employment status.
Short- and long-term disability, based on position and employment status.
Paid parental leave, based on position and employment status.
Flexible spending account, based on position and employment status.
Employee assistance program, based on position and employment status.
Pet insurance, based on position and employment status.
Rewarding career helping others.
Fun and engaging work environment built on team unity.
Job satisfaction from making a difference in the work and lives served.