Administrative Support Staff - Bilingual Spanish

Innovative Counseling Partners•Oak Park, IL

2d•Hybrid

About The Position

This hybrid, Chicago-based administrative support role combines client intake and scheduling with collaboration across a team of dedicated professionals. The position works with clinical, operations, and administrative teams to ensure messaging and customer engagement align with Innovative Counseling Partners’ mission, brand standards, and strategic goals. The role begins part-time, with the opportunity to expand to full-time as organizational needs grow. Remote work is offered, with required in-person attendance for key events, community outreach, and select meetings.

Requirements

Bilingual Spanish.

Responsibilities

Monitor and respond to Google referrals from the website and other referral sources.
Contact clients to match them with appropriate services.
Attend monthly administrative staff meetings and monthly mandatory group consultation meetings virtually.
Provide administrative support to help ensure efficient office operations.
Maintain digital filing systems.
Answer phone calls professionally, direct callers to appropriate personnel, schedule appointments, and assist clients.
Respond professionally to emails and other digital queries and correspondence.
Draft and edit letters, reports, and other documents.
Input and update information in databases and spreadsheets.
Use word-processing and EHR software to create and edit documents.
Research topics as requested and compile and summarize information for management.
Work closely with other administrative staff and support colleagues as needed.
Handle sensitive information discreetly to maintain confidentiality and security and comply with privacy policies and regulations.
Ensure deadlines are met and adapt to changing priorities.
Present a positive and professional image for the organization.
Perform other duties as assigned.