Bid Desk Coordinator

Cleveland Headquarters Office•Highland Heights, OH

23h

About The Position

The Bid Desk Coordinator provides internal support to PPT sales teams and the wider PPT organization. The role manages multiple priorities with strong attention to detail, follows established processes, and coordinates with Pre-sales, Operations, IT, Finance, Legal, Compliance, and other internal teams to bring requests to completion. It coordinates requests for information and accesses company knowledge bases to support RFX requests and wider team needs. The position supports cross-functional collaboration through regular in-office engagement, onsite meetings, working sessions, and direct coordination with internal stakeholders when in-person communication can improve speed, clarity, or accuracy. It also supports onboarding, training, and knowledge transfer for Bid Desk processes, content libraries, SOPs, and workflow improvements as needed.

Requirements

Strong attention to detail and organizational skills.
Good communication skills and the ability to explain complex issues.
A sense of urgency and a drive for accuracy in completed work.
Ability to learn quickly and enjoy problem solving.
Positive and flexible mindset.
Ability to work extended hours when required, particularly during month-end periods.
Proficiency in CRM/ERP systems.
Good Excel skills and proficiency with other Microsoft applications.
Ability to manage multiple priorities and competing demands.
Comfort working in an office environment and using in-person collaboration to strengthen responsiveness, stakeholder relationships, and process execution.
At least 1 year of experience in sales support, contracts administration, or a similar customer service role, and/or a bachelor's degree.

Responsibilities

Monitor and manage the Bid Desk email, forward messages to relevant teams, and respond to requests for information.
Monitor the out-of-use email account for the RFX team.
Update and maintain partner paperwork and documentation.
Control Bid Desk content libraries and proactively check that information is current, accurate, and complete.
Work with Compliance on documents and version control.
Monitor RFX and Legal queues to support timely delivery and workload visibility.
Handle lower-level bid and information requests within the Bid Desk and work with Legal and Finance to facilitate timely resolution.
Follow and update Standard Operating Procedures (SOPs) to maintain an accurate, current, and reliable knowledge base.
Work with management and AI teams to identify repetitive tasks and automate workflows.
Participate in regular in-office collaboration days, bid huddles, and cross-functional working sessions.
Provide onsite support for urgent RFX, legal queue, or sales support items when in-person coordination can improve speed, clarity, or accuracy.
Build and maintain relationships with internal partners through face-to-face collaboration, department meetings, process reviews, and knowledge-sharing sessions.
Support in-office onboarding, training, and knowledge transfer for Bid Desk processes, content libraries, SOPs, and workflow improvements.