Bid Desk Coordinator

Park Place Technologies•Highland Heights, OH

2d•Onsite

About The Position

The Bid Desk Coordinator provides internal support to PPT sales teams and the wider PPT organization. The role manages multiple priorities, follows established processes, and coordinates with Pre-sales, Operations, IT, Finance, Legal, and other departments to bring requests to completion. It coordinates requests for information and accesses company knowledge bases to gather information for RFX and wider teams. The role supports cross-functional collaboration through regular in-office engagement, including coordination with internal stakeholders and participation in onsite meetings or working sessions as business needs require. It also helps maintain accurate bid desk documentation and content, supports timely handling of RFX and Legal queues, and contributes to workflow improvements and automation. The position may require extended hours, particularly during month-end periods, and includes 5% travel.

Requirements

At least 1 year of experience in sales support, contracts administration, or a similar customer service role, and/or a bachelor’s degree.
Strong attention to detail and organizational skills.
Good communication skills and the ability to explain complex issues.
A sense of urgency and a drive for accuracy in completed work.
Ability to learn quickly and an interest in problem solving.
Positive and flexible mindset, with the ability to work extended hours when required, particularly during month-end periods.
Proficiency in CRM/ERP systems, Excel, and other Microsoft applications.
Ability to manage multiple priorities and competing demands.
Comfort working in an office environment and using in-person collaboration to strengthen responsiveness, stakeholder relationships, and process execution.

Responsibilities

Monitor and manage the bid desk email, forward messages to relevant teams, and respond to requests for information.
Monitor the out-of-use email for the RFX team.
Update and maintain partner paperwork and documentation, and control Bid Desk content libraries.
Ensure the Bid Desk has access to current and accurate information by proactively checking for missing or outdated information.
Work with Compliance on documents and version control.
Monitor RFX and Legal queues to support timely delivery and workload visibility.
Improve responsiveness by handling lower-level bid and information requests within the Bid Desk and working with Legal and Finance to facilitate resolution.
Follow and update Standard Operating Procedures to maintain an accurate, current, and reliable knowledge base.
Work with management and AI teams to identify repetitive tasks and automate workflows.
Participate in regular in-office collaboration days, bid huddles, and cross-functional working sessions with Sales, Legal, Finance, Operations, IT, and Pre-sales teams.
Provide onsite support for urgent RFX, legal queue, or sales support matters by engaging directly with stakeholders when in-person coordination can improve speed, clarity, or accuracy.
Build and maintain internal partner relationships through face-to-face collaboration, department meetings, process reviews, and knowledge-sharing sessions.
Support in-office onboarding, training, and knowledge transfer for Bid Desk processes, content libraries, SOPs, and workflow improvements.