BH Co-Responder / Crisis Responder / Qualified Professional

RHA Health Services, LLC • Asheville, NC

6d

About The Position

RHA Health Services is hiring a Qualified Professional or licensed individual to serve as a Crisis Counselor and Case Manager with the Asheville City REST team. The role embeds a mental health professional with the REST team to co-respond to behavioral health calls and assist with de-escalation, assessment, and linkage to resources. Candidates must meet Qualified Professional requirements and have at least one year of crisis response experience. Pay varies depending on degree and licensure. The schedule is to be determined and may include evenings, weekends, and holidays.

The position supports individuals experiencing mental health and/or substance use issues in home, school, workplace, and community settings. Services focus on helping individuals live independently through strength-based interventions that promote recovery, reduce symptoms, build coping skills, and support the highest quality of life in the community. The role also provides supportive counseling, case management, skill-building support, referrals, and coordination with individuals, families, guardians, agencies, and clinical staff.

Pre-employment screening may include a criminal background check; checks of the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry; drug testing; education verification and other credentialing based on position requirements; and proof of employment history or references if required. For positions requiring driving, proof of driver's license, insurance, and vehicle may be required if transportation is part of the role.

Requirements

• Must meet the requirements of a Qualified Professional.
• At least one year of crisis response experience.
• Must satisfy one of the following education and experience combinations: a bachelor's degree in a human services field and at least two years of full-time experience with the population served; a bachelor's degree outside a human services field and at least four years of full-time experience with the population served; or a master's degree or higher and at least one year of full-time experience with the population served.
• License, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession.
• Human services degrees include social service, sociology, psychology, or other human service degrees.
• Populations served include children or adults with mental illness and children or adults with substance abuse needs.

Responsibilities

• Co-respond to behavioral health calls with the Asheville City REST team and assist with de-escalation, assessment, and linkage to resources.
• Provide support to individuals with mental health and/or substance use issues in home, school, workplace, and community settings in accordance with the service definition.
• Help individuals live independently through strength-based interventions focused on recovery, symptom reduction, increased coping skills, and quality of life in the community.
• Facilitate relationships and serve as a link among individuals served, the company, family members, guardians, local agencies, and the community.
• Minimize the effects of psychiatric symptoms or substance dependence that interfere with daily living and personal development, including through supportive counseling.
• Support clients in developing daily and community living, socialization, adaptation, behavior management, and anger management skills.
• Perform case management functions, including linking and arranging services and referrals.
• Work closely with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite service implementation.
• Perform other duties as assigned.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level