Beverage Shift Manager

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Beverage Shift Manager oversees beverage operations during an assigned shift, making decisions to keep the shift running efficiently and providing friendly, professional guest service. The role assigns staff work stations, expedites workflow, monitors staffing and inventory, resolves guest or employee problems, and ensures work stations are stocked, clean, neat, and sanitary. The manager monitors alcohol consumption and service in accordance with MAST training and Washington Liquor Control Commission requirements, handles cash reconciliation and department paperwork, and is responsible for patron cutoffs. The role also trains and evaluates staff, provides feedback and disciplinary action as needed, attends required meetings and training, and maintains knowledge of casino promotions and events. May perform Restaurant Supervisor duties as needed. Duties and expectations may change as needed. Nights, weekends, and holidays are required. Other duties may be assigned.

Requirements

Exceptional guest service and communication skills.
Must be at least 21 years of age.
One to three years of supervisory experience, or an equivalent combination of training and experience.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in a challenging environment, handle sensitive issues, and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Ability to occasionally lift and move heavy items, such as 180-pound kegs.
Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 65 pounds of force with assistance occasionally and/or 40–60 pounds of force frequently; occasionally lift and/or move 180-pound kegs.
Ability to perform repetitive movement and stand and/or walk for an entire shift.

Nice To Haves

Seven to ten years of food and beverage industry experience or an equivalent combination of training and experience.
Prior experience working in a lounge, bar, tavern, or sit-down restaurant.
Prior experience in a casino environment.
Prior cash-handling experience.

Responsibilities

Greet and interact with guests in a friendly, professional, and attentive manner.
Make decisions that allow the shift to run efficiently.
Assign staff work stations, expedite workflow, and monitor staffing levels.
Resolve problems during the assigned shift, including guest complaints and employee problems.
Ensure work stations are stocked, neat, clean, and sanitary.
Monitor guest alcohol consumption and serve alcohol according to MAST training guidelines.
Ensure compliance with Washington Liquor Control Commission requirements.
Monitor inventories and order or requisition liquor and supplies as needed.
Count and reconcile cash flow during the shift as needed.
Handle all patron cutoffs.
Attend mandatory department meetings and trainings.
Handle paperwork for department functions.
Maintain knowledge of casino promotions and events.
Train staff on department policies, procedures, regulations, and guest service.
Monitor staff job performance and provide feedback and disciplinary actions as needed.
Perform Restaurant Supervisor duties as needed.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.