FOOD & BEVERAGE ASSISTANT SHIFT MANAGER
About The Position
The Food & Beverage Assistant Shift Manager provides guidance and daily supervision to department staff. The role supports operational goals and monitors performance and profit objectives, helps coordinate scheduling with the manager while maintaining attention to guest satisfaction, and maintains the product menu and assists with product inventories. It also supports quality assurance, health department and customer service standards, departmental budgets, regulatory compliance, and administrative duties as needed. The position promotes and enforces superior customer service, addresses service issues, and maintains strict confidentiality in departmental and company matters. The role requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate. Physical duties include pushing, pulling, carrying, and lifting up to 25 pounds, along with reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces. Reasonable accommodations are available.
Requirements
- High school diploma or GED equivalent.
- One to two years of beverage or equivalent experience, or a combination of education and experience.
- Knowledge of total beverage service.
- Ability to train, follow, and execute training manuals.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Proficiency in Microsoft applications such as Excel, Word, and Outlook.
- Ability to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
- Physical ability, with reasonable accommodations, to push, pull, carry, and lift up to 25 pounds and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
Nice To Haves
- Bachelor's degree or Associate's degree, or a combination of education and experience.
- Prior gaming experience.
- At least one year of supervisory experience.
- Promotional events experience.
Responsibilities
- Provide guidance and daily supervision to department staff.
- Support and administer operational goals and monitor performance and profit objectives.
- Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
- Maintain the product menu and assist in recording product inventories.
- Maintain quality assurance procedures to meet health department and customer service standards.
- Support compliance with departmental budgets.
- Promote and demonstrate superior customer service and ensure team members follow customer service standards; address issues as they arise.
- Assist the Manager with administrative duties as needed.
- Ensure regulatory compliance within the area of responsibility and report potential issues to management.
- Maintain strict confidentiality in departmental and company matters.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may be available, depending on position.
- 401(k) matching may be available, depending on position.
- Annual performance bonus may be available, depending on position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
