Beverage Shift Manager (Overnights Required)

Wynn Resorts•Everett, MA

1d•Onsite

About The Position

The Beverage Shift Manager ensures that Beverage personnel perform their functions correctly, including organizing staff before assignments and monitoring their work once deployed. The role moves among multiple property outlets, including restaurants, lounges, service bars, and other areas serving alcoholic beverages. The manager oversees departmental strategy and its alignment with Encore Boston Harbor’s strategy, supports departmental and company success, maintains Encore standards, and promotes excellent guest and team member experiences. The position manages departmental goals, policies, procedures, performance, and operational effectiveness. It includes responsibility for hiring, performance management, employee engagement, training, communication, guest and team member relations, and compliance with applicable policies, laws, regulations, and controls. The manager assigns Beverage staff to locations according to operational needs and individual capabilities, submits beverage reports, supports special projects and events, and prioritizes safety. The position requires working varying schedules to reflect business needs; the job title indicates that overnight work is required.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must obtain and maintain required licenses or active work cards, including alcohol awareness cards.
High school degree or equivalent required.
At least 5 years of bartending experience required.
Strong computer skills and proficiency with POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions; respond to common employee or guest inquiries; write detailed instructions and correspondence; and present information effectively one-on-one and in groups.
Fluency in English required.
Ability to perform basic mathematical calculations, decipher reports, and create reports upon request.
Ability to meet the role’s physical demands, including regularly talking, hearing, standing, walking, sitting, handling objects or controls, reaching, climbing or balancing, and bending or kneeling; required vision abilities include close, distance, color, peripheral, and depth perception and adjusting focus.
Moderate physical ability, including lifting or maneuvering at least 50 pounds and varied instances of standing and walking.
Ability to work varying schedules to reflect property business needs; overnight work is required.

Nice To Haves

ServSafe or equivalent certification preferred.
Bachelor’s degree in hotel or restaurant management, a related field, or equivalent experience preferred.
Three years of leadership experience preferred.
Hospitality experience preferred.
Knowledge of union and non-union working environments preferred.
A second language is a plus.

Responsibilities

Ensure Encore Boston Harbor core values, property standards, and department standards are implemented and followed.
Manage departmental short- and long-term goals, objectives, policies, and operating procedures; monitor operational effectiveness and make changes for improvement.
Identify key drivers of success and manage departmental performance, records, reports, and the accuracy, confidentiality, and thoroughness of policies and procedures.
Manage the performance of team members within the area of responsibility.
Monitor departmental activities to ensure compliance with internal policies and applicable federal and state laws, rules, regulations, and property-wide controls.
Ensure the department delivers and maintains a high level of property-wide service and satisfaction.
Facilitate property-wide communication by organizing and leading regular meetings with department team members and other departments as appropriate.
Manage hiring, performance management, and employee engagement; provide training opportunities and constructive feedback, and create a motivating environment.
Keep informed of departmental developments and recommend ways to maximize department and company success.
Manage internal and external guest relations; address guest and team member issues as appropriate.
Manage multiple priorities and deadlines in stressful, high-pressure situations, and promote positive, fair, and ethical relations with team members, contractors, and host and surrounding communities.
Submit beverage reports in a timely manner and maintain team member morale and good customer relations.
Work with the Assistant Director of Beverage on special projects, including seasonal menu changes and placements.
Assist with special events and activations as needed.
Assign Beverage staff to locations based on job requirements and team members’ abilities, skills, and experience; observe performance and correct inefficient work practices.
Prioritize safety and follow department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.