Beverage Shift Manager

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Beverage Shift Manager oversees beverage operations during an assigned shift at Angel of the Winds Casino Resort. The role supports exceptional guest service and the company’s values of Welcoming, Engaged, Accountable, Customer Experience, and Team. The manager makes operational decisions, assigns and monitors staff, resolves guest and employee issues, maintains service areas and inventory, handles shift cash reconciliation and paperwork, and ensures compliance with alcohol-service regulations. The position may also perform Restaurant Supervisor duties as needed. Work nights, weekends, and holidays as required.

Requirements

Exceptional guest service and communication skills.
Must be at least 21 years of age.
One to three years of supervisory experience, or an equivalent combination of training and experience.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in a challenging environment, deal with sensitive issues, and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all organizational levels and outside business contacts.
Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Ability to exert up to 65 pounds of force with assistance occasionally and/or 40–60 pounds of force frequently; occasionally lift and/or move 180-pound kegs.
Ability to perform repetitive movement and stand and/or walk for an entire shift.

Nice To Haves

Seven to ten years of experience in the food and beverage industry, or an equivalent combination of training and experience.
Prior experience working in a lounge, bar, tavern, or sit-down restaurant.
Prior experience in a casino environment.
Prior cash-handling experience.

Responsibilities

Greet and interact with guests in a friendly, professional, and attentive manner.
Make decisions that allow the shift to run efficiently.
Assign staff work stations, expedite workflow, and monitor staffing levels.
Resolve problems during the assigned shift, including guest complaints and employee problems.
Ensure work stations are stocked, neat, clean, and sanitary.
Monitor guests’ alcohol consumption and serve alcohol according to MAST training program guidelines.
Ensure compliance with Washington Liquor Control Commission requirements.
Monitor inventories and order or requisition liquor and supplies as needed.
Count and reconcile cash flow during the shift as needed.
Handle all patron cutoffs.
Attend mandatory department meetings and trainings.
Complete paperwork for department functions.
Maintain knowledge of casino promotions and events.
Train staff on department policies, procedures, regulations, and guest service.
Monitor staff job performance and provide feedback and disciplinary actions as needed.
Perform Restaurant Supervisor duties as needed.
Perform other duties as assigned.