Beverage Server

PENN Entertainment•Kansas City, KS

About The Position

The Beverage Server provides fast, friendly, professional beverage service to casino guests. The role involves taking drink orders, coordinating with bartenders, assisting with drink preparation, and serving beverages while carrying full trays. The server monitors guests’ alcohol consumption and intervenes according to guidelines, handles payments and cash register transactions, and maintains a clean, stocked, and safe workstation. The position works closely with other servers, venue hosts, supervisors, and kitchen staff to support efficient operations, while meeting company appearance, attendance, safety, and policy requirements.

Requirements

  • Must be at least 21 years of age.
  • High school diploma or equivalent.
  • Excellent customer service and communication skills.
  • Ability to count money and make change correctly.
  • Ability to earn and maintain ServSafe certification.
  • Ability to earn and maintain TiPS certification.
  • Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
  • Must meet professional appearance standards prescribed by company policy.

Nice To Haves

  • Knowledge of tray service cocktail ingredients and/or prior server experience.

Responsibilities

  • Resolve service problems according to guidelines.
  • Appear in publicity photos.
  • Promote casino events and programs.
  • Provide fast, friendly, professional beverage service to casino guests and carry full trays on every round.
  • Monitor guest alcohol consumption and intervene as needed according to guidelines.
  • Take drink orders, communicate with bartenders, assist in preparing drinks, and present drinks to guests.
  • Handle money according to procedure; operate the cash register, take money, make change, and make deposits at the end of the shift.
  • Maintain a clean and stocked workstation.
  • Work as a team member with servers, venue hosts, supervisors, and kitchen staff to maintain smooth and efficient operations.
  • Declare tips through the time and attendance system at the end of each shift.
  • Meet department uniform, appearance, and grooming requirements.
  • Meet attendance guidelines and adhere to regulatory, department, and company policies.
  • Keep work areas clean and free of safety hazards, debris, and litter.
  • Perform all job duties in a safe and responsible manner.
  • Perform other job-related and compatible duties as assigned.

Benefits

  • Wellness programs designed to support team members' financial, physical, and mental well-being.
  • Day-one medical coverage, which may vary by position.
  • 401(k) matching, which may vary by position.
  • Annual performance bonus, which may vary by position.
  • Paid time off earned according to local policy and increasing with length of employment.
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