Beverage Server (Part Time)

Gila River Resorts & Casinos•Phoenix, AZ

20h

About The Position

The Beverage Server provides hospitality to guests in a casino environment while demonstrating the GILA WAY. The role delivers attentive, professional beverage service, responds to guest questions, maintains knowledge of menu offerings, anticipates guest needs, and records sales and processes payment accurately. It also involves educating guests about new technologies on the floor, selling in a fast-paced environment, maintaining a professional appearance, and completing assigned duties and projects.

Requirements

Acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
Ability to perform the GILA WAY: Greet guests, Interact positively with guests, Listen actively to guests, and Appreciate guests.
Excellent guest-service skills and strong telephone etiquette.
Self-starter able to follow up and complete tasks promptly with minimal supervision.
Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
Strong written and oral interpersonal and communication skills.
Have, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

High school diploma or equivalent.
Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.
In-depth wine and alcohol knowledge.

Responsibilities

Promote and provide excellent guest service experiences to internal and external guests.
Answer guests’ menu and beverage questions and maintain knowledge of beverage offerings and special items.
Observe guests, anticipate their needs, and complete assigned steps of service.
Provide quick, attentive, friendly, and professional service to casino guests, communicating clearly and concisely.
Accurately record sales in the POS system and collect appropriate payment for beverage service.
Maintain a professional and tidy appearance.
Communicate positively and respectfully with internal and external guests.
Educate guests about new technologies on the floor.
Sell in a fast-paced environment using a variety of sales tactics.
Maintain dependable attendance, with extremely infrequent absences or lateness.
Perform other assigned special projects and duties.